Oxxo Reference Payment

Terms and Conditions for Payments with OXXO PAY

  1. The generated reference is not a proof of payment, therefore it cannot be considered valid for traveling under any circumstances.

  2. For references generated by the system for Advance Traveler operations, the customer will have 24 hours to make the corresponding payment.

    • The payment for Full Fare trip reservations can be made up to 24 hours before the bus departure.

    • For reservations involving both Advance Traveler and Full Fares, the customer will have 24 hours to make the corresponding payment. Full Fare reservations can be paid up to 24 hours before the bus departure.

  3. Advance Traveler Fares are personal and non-transferable. To make them effective, the customer must present an official ID before boarding the bus. If this requirement is not met, the customer will have to pay the Full Fare.

  4. The customer may make changes to routes, service classes, date, and time. For Advance Traveler Fares, name changes are not allowed, and the customer must pay the difference with the current fare at the ticket office at the time of travel.

  5. The reservation payment can be made at any Oxxo branch by presenting at the cashier the printed voucher with the reference number to confirm your ticket. Payments will only be accepted during the service hours of the establishment.

  6. Only cash payments in a single transaction are accepted.

  7. Once the corresponding payment is made, the system will automatically send the travel confirmation with the boarding pass to the email address provided during registration.

  8. In case of any questions or clarifications regarding the service or the reference number of your reservation, please call 800 8000 386 where an executive will provide personalized assistance.

  9. For referenced payments, THERE ARE NO CANCELLATIONS OR REFUNDS.

  10. A maximum purchase amount of 10,000 pesos (≈ 555 USD) applies.