Electronic Wallet

  • It is an electronic wallet that gives you extra credit according to the amount you deposit. With this wallet, you can pay for your Costa Line bus ticket on the Chilpancingo-Acapulco and Acapulco-Chilpancingo routes.

  • Applies only to Primera and Plus services.

  • Please note that the Monedero Electrónico electronic wallet cannot be redeemed for cash under any circumstances and can only be used to purchase Costa Line bus tickets.

  • The Monedero Electrónico electronic wallet cannot be sold or transferred.

  • Upon registering the electronic wallet, you will receive a confirmation email with your unique registration number.

  • Only persons over 18 years old can register.

  • Legal entities such as companies, government entities, foundations, etc., cannot acquire the Monedero Electrónico electronic wallet.

  • By acquiring the Monedero Electrónico electronic wallet, the passenger agrees to all conditions and restrictions.

  • You can acquire your electronic wallet directly at Costa Line ticket offices or on our website www.costaline.com.mx

  • Required information:

    • Full name

    • Email

    • Contact phone number

  • You can check your balance on the website or directly at Costa Line ticket offices.

  • Monedero Electrónico benefits depend on the amount you load:

    • Load $100 to $199 MXN (≈ $5.55 - $11 USD) and we add 15% bonus to your balance

    • Load $200 to $399 MXN (≈ $11.11 - $22.17 USD) and we add 20% bonus to your balance

    • Load $400 MXN or more (≈ $22.22 USD) and we add 30% bonus to your balance

  • Bonuses are valid for 7 days from the recharge date.

  • Balance can only be used to buy bus tickets for:

    • Chilpancingo-Acapulco Papagayo

    • Chilpancingo-Acapulco Centro

    • Chilpancingo-Las Cruces

    • Chilpancingo-Acapulco Ejido

    • Acapulco Papagayo-Chilpancingo

    • Acapulco Centro-Chilpancingo

    • Las Cruces-Chilpancingo

    • Acapulco Ejido-Chilpancingo

  • Applies only to Primera service.

  • You can buy any type of ticket with your wallet (Adult, Child, INAPAM, Student, Teacher, or Advance Traveler).

  • The wallet can only be used on the website or at Costa Line ticket offices in Chilpancingo and Acapulco.

  • Current fare applies at the time of purchase.

  • Partial payment is allowed (wallet + cash or card).

  • Customers can change date and time. Name changes, route changes, and service class changes are not allowed. Changes can be made online (www.costaline.com.mx) or at Costa Line offices in Chilpancingo and Acapulco.

  • If multiple tickets are purchased in one transaction with Monedero Electrónico (full or partial payment), exchanges must be made for all tickets in that purchase.

  • If the current fare at the time of exchange is higher than the original fare, the customer must pay the difference using the same payment method. Applies to all payment methods.

  • If the current fare at the time of exchange is lower than the original fare, no refunds will be issued.

  • For questions, call our customer service center at 800 0037 635 or visit Costa Line offices.

  • Only confirmed tickets can be invoiced (no invoices for bonuses) within 30 days from the travel date. Once issued, the invoice cannot be changed or canceled.